A Retailer’s Guide to Sustainability: How to Make Your Store More Sustainable

Nearly 50% of consumers globally are choosing to buy from brands with a clear commitment to sustainability. Many customers are happy to invest in sustainable retailers, but going green is about more than just conserving energy or using longer-lasting light bulbs. Sustainability gives you an opportunity to better connect with your customers, and while having a zero net energy store might not be within grasp just yet, there are smaller steps you can take.

That’s why we’re covering sustainable retail trends and their importance, how to make your retail business more sustainable, and real-life examples of brands that are achieving sustainability success.

Let’s get started.

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The importance of sustainable retail: stats and trends to be aware of

Not sure if it’s worth it to invest in making your retail store more sustainable?

Introducing sustainability into your retail business is not a requirement. Nowadays, however, if you want to reduce negative impact on the environment and attract and retain the growing number of consumers and employees who are socially conscious, taking steps to make your business more sustainable is crucial.

That’s why, in the next year, many brands are making an effort to improve sustainability. A commissioned study conducted by Forrester Consulting on behalf of Shopify, in September 2021 showed:

Over a third of brands are establishing long-term goals and targets and distancing themselves from partners that are unwilling to meet their sustainability standards.

According to Forrester’s research, 53% of brands say improving sustainability is a top priority this year. This includes using more sustainable packaging, creating products that align with company values (i.e., launching products that are green or social impact-focused), and investing in establishing long-term sustainability goals and targets. According to another commissioned Forrester Consulting study conducted on behalf of Shopify:

40% of brands are investing in using more sustainable packaging
60% of brands are investing in creating products that align with their company values (i.e., launching products that are green or social impact-focused)
35% of brands are investing in establishing long-term sustainability goals and targets

And to improve customer trust, 41% of brands are investing in being more transparent about their sustainability vision, goals, and progress.

More shoppers are choosing to buy from retailers with sustainable and transparent business practices. In fact, consumers globally are more likely to buy from a brand with a clear commitment to sustainability. They are also more likely to purchase a product online if they’re able to recycle the packaging and the product itself. According to the same Forrester Consulting study conducted on behalf of Shopify:

44% of consumers globally are more likely to buy from a brand with a clear commitment to sustainability
46% of customers are more likely to purchase a product online if they’re able to recycle the product packaging
50% of consumers said the ability to recycle the product once they’re done using it influenced their decision to purchase from a specific brand

The same goes for retail employees choosing the brands they want to work for. This year, 35% of brands say they’re investing in causes employees care about, including sustainability and social responsibility, to improve recruitment and employee retention.

How to make your retail business more sustainable

Wanting to make your retail business sustainable and actually achieving sustainability are two different things. However, here are some actionable strategies for making your retail business more sustainable:

Let’s take a close look at each of these sustainability-driven initiatives.

1. Go paperless

If your business consumes a lot of paper, one of the easiest ways to cut back is by emailing receipts. Not only will you save resources, your customers will likely appreciate having one less piece of paper to handle. According to research, 250 million gallons of oil, 10 million trees, and 1 billion gallons of water are used to create receipts just in the U.S. each year.

Eliminating paper receipts not only helps reduce a business’s carbon footprint, it ensures that receipts aren’t later discarded as waste.

Going paperless can create efficiencies, help you automate more of your business processes, and offer your customers better security. Transitioning to digital receipts is a great first step toward going paper-free. It also allows you to use the valuable real estate on digital receipts to make more sales. Include links to your website and social media platforms on your receipts, plus news about upcoming events and promotions.

Receipts aren’t the only way to save paper. Rather than using paper calendars, try using a digital calendar tool like Calendly or one of the Shopify appointment booking apps to schedule appointments with clients and maintain employee schedules. Sign up for paper-free statements for your banking and financial needs, and send invoices via email to your customers. You’ll be surprised how little effort it takes to reduce your paper consumption.

2. Cut waste out of your manufacturing process

Customers care about how their products are made and they want to know that you care, too.

Manufacturing can produce a lot of waste, and you can make a move toward sustainability by monitoring your supply chain.

If you make any of your own goods, audit your waste and look for ways to use recyclable or reusable products in the manufacturing process. If you purchase and resell premade goods, ask for transparency from your vendors about issues like labor practices, safety conditions, pollution, and waste. There are no industry standards on disclosure, so it’s up to you to be proactive when obtaining this information.

3. Look for clean energy options

In addition to reducing physical consumption, consider switching to less wasteful energy consumption. Here’s an area where going green helps you save serious money; energy is the fourth-largest in-store operating cost for retailers after labor, rent, and marketing, according to a report by McKinsey.

Contact your utility suppliers and ask that they conduct energy audits on your store, suggesting ways you can lower usage. A quick way to get started is to switch to LED light bulbs, which use less power. You can also look into solar options for powering lights and other electronics.

Lowering your thermostat seven to 10 degrees Fahrenheit for eight hours a day reduces consumption by 10%, according to the U.S. Department of Energy.

Turn off your computer, copier and printers when you leave for the day. And be sure to get your employees on board with your energy mission, appointing a “green team” or energy advocate to monitor usage. Simple behavioral changes provide no- or low-cost energy savings opportunities.

4. Recycle old goods

In addition to selling customers new items, look for ways you can help them recycle old or worn-out goods.

For example, Eileen Fisher stores feature a Renew project which collects, repairs, and resells used company-brand clothing and donates the proceeds to nonprofit organizations that benefit women and children.

While it’s on hold at the moment due to COVID-19, outdoor brand North Face has a Clothes the Loop program, which collects used clothing and gives customers $10 off a purchase of $100 or more. Items are repurposed into products like insulation, carpet padding, stuffing for toys, and fibers for new clothing.

Nike’s Reuse-A-Shoe (one of its many sustainable retail initiatives) collects used shoes that are recycled into material used to create running tracks, playgrounds, and courts.

If your business sells items that replace old goods, consider offering to collect items that can be repurposed or donated to someone who can use them.

5. Be transparent

Sustainability is of growing importance to consumers, so be sure to share your mission and work with your customers.

You’re not just tooting your own horn: you’re giving customers an opportunity to further their own sustainability efforts by supporting a business that cares about the environment, community, and future.

6. Source sustainable brands and products

If you stock various brands in your retail store, one way to make your business more sustainable is to buy only products from brands that follow sustainable business practices.

For example, when orders are shipped to your store, do they come in recyclable packaging? Do the brands tell you about their goals to reduce environmental impact and waste? Are the materials or ingredients used to make products sustainable? These are great questions to ask before you decide to stock a new brand.

7. Explore the rental business model

Fashion services like Rent the Runway and Nuuly let customers rent merchandise from a range of brands, leading to less consumption and waste, and reduced negative environmental impact.

Shoppers can pick a plan or sign up for a clothing rental subscription to a have a certain number of products delivered each month. When they’re done, they can send them back and choose another set of products or (depending on the business) skip a month.

Here you can see the environmental savings Rent the Runway has achieved with its rental business model.

8. Use refurbished or recycled materials for in-store displays and decor

Rather than buying all new product displays or in-store decorations, consider buying second hand, vintage, or fixtures made from recycled materials. Whatever you can do to reduce, reuse, refurbish, repair, and recycle will contribute to sustainability in retail.

9. Sell second-hand or set up a buy-back program

Second-hand, resale, or vintage products are popular among conscious consumers for two main reasons. Buying pre-used clothing means the environmental impact of the purchase is lower, and second-hand clothing is generally more affordable. Shoppers can feel good about their purchase and buy products they might have not been able to afford new.

The second-hand business model doesn’t make sense for all retailers, but even if you’re not a second-hand retailer, there might be ways you can incorporate this sustainable strategy into your business.

For example, set up a buy-back program in which you accept returns on previously purchased items to be resold, repaired, or recycled into new products. You can also collaborate with resale platforms to sell buy-back items as second-hand.

10. Upcycle or donate unsold stock or samples

Creative reuse, or upcycling, is when you transform waste materials, byproducts, or unwanted merchandise into new materials or products. It reduces textile and cloth waste by repurposing gently used fabric or deadstock.

Next time you have left over fabric, samples, or stock, rather than dumping it, look into ways to upcycle it. Whether it’s reused to create new products you sell in your store or sold or donated to another company that can repurpose it into completely new products, upcycling helps reduce waste.

For example, when I had a clothing brand, at the end of each season, I had rolls of deadstock fabric and sales samples left, but had no purpose for them. Over-buying some materials is inevitable, but instead of dumping the fabric and samples, I donated them to Materials for the Arts, a creative reuse center, where they were repurposed into costumes for theater companies.

11. Reduce waste and costs with digital showrooming and sample making

Retailers and brands in the fashion, home design, and beauty industries use digital showrooms to make the sales and buying process easier for everyone.

Rather than scheduling buying appointments in your physical showroom or at trade shows, with virtual showroom software, brands can showcase their collections while retail buyers can visit at their convenience and place orders, all within one platform. And, depending on the digital showroom service provider, brands can create virtual or 3D samples to sell from.

This is a more sustainable and cost effective option for several reasons:

Reduces waste and expenses caused by the overproduction of samples and fabric
Minimizes the carbon footprint and environmental impact of making physical samples and shipping them from the factory
Eliminates the need for travel to and from buying appointments

12. Find ways to reduce your carbon footprint in shipping and logistics

According to our research, 42% of consumers said knowing that a brand is actively working on reducing its carbon footprint is important when deciding to purchase a product online. That’s why in the next year, 35% of brands are investing in sustainability initiatives to measure and track emissions, and 24% are investing in offsetting emissions.

This includes reducing the impact of last-mile deliveries with electric vehicles, scooters or bicycles, and using parcel lockers or third-party logistics (3PL) centers to improve the sustainability of order fulfillment.

Download The Future of Shipping and Logistics Report

We’ve collected global, data-backed insights from hundreds of businesses and thousands of consumers to get the full picture of what’s in store for 2022, as well as the strategies and products your business needs to succeed over the next year.

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13. Invest in recyclable, compostable, or reusable product packaging and shipping supplies

As mentioned earlier, 46% of consumers are more likely to purchase a product online if they’re able to recycle the product packaging, and this is something 40% of brands are investing in over the next year.

But the environmental impact is bigger than consumer demand.

Product packaging is the main source of ecommerce emissions. It’s six times higher than purchasing products in store.

To implement this tip, start looking into recyclable or compostable shipping supplies and reusable product packaging.

14. Give customers the option to choose carbon neutral shipping options

Offering carbon neutral shipping options is another great way to build sustainability into your retail store.

Empowering your customers to select these options at checkout helps them feel like they are part of your sustainability efforts by choosing the environmentally-friendly shipping option.

For example, Shop Pay will help communities plant trees with every checkout that offset the environmental impact of shipping.

These types of programs can have a positive impact on the environment and your conversions.

More apps that enable carbon neutral shipping:

15. Set sustainability goals and stick to them

Use a few of the recommendations above to build a sustainability strategy, then communicate your goals internally to your team and externally to prospective and existing customers. This will help hold your business accountable, and can also influence shoppers’ decision to purchase from your store.

When we surveyed consumers, 41% said brands that make it easy to understand the actions they’re taking to achieve their environmental and/or social impact goals significantly influence their decision to buy.

Keep your messaging simple, and communicate your sustainability progress with customers.

Examples of sustainable retailers

Ganni uses innovative materials in-store and upcycles unsold stock

As part of conscious fashion brand Ganni’s environmental responsibility efforts, it strives to use sustainable materials for its in-store displays and decor. This includes recycled plastic podiums, product displays, seats made from scrap plastic leftovers, second-hand stools, upcycled single-use plastic containers, and zero-waste wood flooring.

The brand also doesn’t let any stock go to waste. It upcycles unsold clothing by partnering with SOEX, a recycling company in Germany, to recycle materials for reuse.

Reformation aims for greener retail stores

Popular LA-based sustainable fashion brand Reformation sells clothes that are both eco-conscious and trendy. But it’s also making an impact on the environment with its Green Business certified sustainable retail stores. There are six total in Platform, Melrose, Vintage Melrose, Santa Monica, Fillmore, and Valencia.

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The retailer uses strategies to improve energy savings, water efficiency, resource stewardship, and reduce CO2 emissions. Some of this includes using LED lights and recycled fabric insulation to save energy. It also calculates its construction footprint, and aims to offset store builds.

Levi’s extends the life of its products with repairs, recycling, and its SecondHand program

Levi’s is minimizing its environmental impact not only by educating customers about the benefits of using their clothes longer (wearing a garment for just nine months longer can shrink its carbon footprint by 30%), it’s also helping customers extend the life of their Levi’s clothes by repairing and recycling clothes at the company’s Tailor Shop.

Additionally, in 2020, Levi’s launched its first buy back program, called Levi’s SecondHand. Customers can give back their jackets and jeans at retail stores in exchange for a gift card that can be used to buy second-hand jackets and jeans on Levi’s second hand marketplace.

Kiehl’s

This household brand has been around for over 150 years, but it stays current with modern sustainability initiatives. Some of these include:

Product containers made from recyclable glass
80% of its plastic packaging is made from recycled materials
A range of its bestselling products are available for refill to reduce jars being thrown away after one use
Customers can send back empties through the Recycle & Be Rewarded program and get cash discounts for helping reach Kiehl’s sustainability goals

Simons

While Simons offers customers the latest trends in clothing, accessories, and home décor, sustainability is another trend that is getting the brand attention. In 2018, the retailer opened the first zero net energy store in Quebec City, Canada.

Using industry-leading technologies to eliminate its carbon footprint, the store was designed to generate as much energy on-site as it annually consumes. The 80,000-square-foot space, which was formerly a Target, is powered by solar energy, and heated and cooled using a geothermal system that regulates temperature by tapping into the energy of the earth, improving energy efficiency by 60%.

Simons may be setting a high bar, but retailers of all sizes can take steps to become more sustainable by focusing on practices and products.

Making your retail business sustainable

We don’t expect you to implement all these sustainable retail practices right away (or ever), but hopefully you’re thinking more about how you can take small steps to make your business more sustainable.

As you’ve learned, it will not only bring you respect and loyalty from customers, it can help you save money and resources. Plus, you’ll contribute to reducing the negative impact retail and ecommerce can have on the environment.

How have you made steps toward sustainability in your retail business? Share your advice in the comments below.

This post was originally written by Stephanie Vozza and has been updated by Alexis Damen.

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